Privacy Policy

Privacy Policy

Effective Date: May 4, 2026
At Reptile Harbour, we are deeply committed to protecting your personal information and privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, make a purchase, or communicate with our team.
By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

To process your orders and provide a seamless shopping experience, we collect the following types of information:
  • Personal Identity Data: Name, billing address, shipping address, email address, phone number, and account username.
  • Transaction Data: Details about the products you purchase, order histories, and transaction amounts. (Note: We do not store your full raw credit card information on our servers; payments are processed securely by our third-party merchant networks).
  • Technical & Usage Data: Your IP address, browser type, operating system, time zone settings, device identifiers, and data regarding how you interact with our website pages.

2. How We Use Your Information

We utilize your personal data for legitimate business operations, including:
  • Fulfillment: Processing your payments, generating overnight shipping labels, and updating you with courier tracking codes.
  • Customer Support: Responding to your questions about exotic animal care, order changes, or tracking inquiries.
  • Fraud Prevention: Screening transactions to identify potential risks, security threats, or fraudulent payment activity.
  • Legal Compliance: Adhering to federal, state, and local wildlife transport reporting rules, tax requirements, and standard law enforcement requests.

3. Data Protection & Secure Encryption

We prioritize your security by using advanced digital safeguards:
  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption protocol to protect all personal information submitted during the checkout process.
  • Payment Tokenization: Your sensitive payment details are handled directly by PCI-DSS compliant credit card processors. We never see, touch, or store your raw financial account data.
  • Restricted Access: Only authorized employees who need the data to perform specific tasks (like packaging an order or answering a support email) are granted access to your personally identifiable details.

4. Third-Party Data Sharing

We do not sell, rent, trade, or share your personal information with outside marketers. We only share information with trusted third-party services necessary to run our store:
  • Shipping Carriers: We share your name, delivery address, phone number, and email with overnight courier networks to ensure accurate animal delivery alerts.
  • Payment Gateways: Secure payment processors handling transaction verification.
  • Fraud Prevention Tools: Specialized verification services used to protect our business and customers from identity theft.
  • Debt Recovery Agencies: In strict accordance with our Terms & Conditions, we may share basic transactional records with collection agencies in cases of fraudulent chargeback disputes.

5. Cookies & Automated Tracking

Our website uses standard browser “cookies” to enhance your browsing experience:
  • Shopping Cart Memory: Cookies allow our site to remember which animals or supplies you have placed in your shopping cart while you continue browsing.
  • Performance Analytics: We use anonymous tracking tools (such as Google Analytics) to analyze traffic patterns, see which product pages are popular, and improve our website’s layout.
  • You can choose to disable cookies through your individual browser settings; however, doing so may cause certain checkout features of our store to stop functioning correctly.

6. California Privacy Rights (CCPA Notice)

Because our administrative hub operates out of California, we respect and comply with the California Consumer Privacy Act (CCPA). California residents have the right to:
  • Request a detailed report of what personal data we have collected about them.
  • Request the complete deletion of their personal information from our databases.
  • Opt-out of any future automated analytical tracking data.
    To exercise any of these rights, please email our security desk at sales@reptilesharbour.com with the subject line “CCPA Request.”

7. Changes to This Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business models or updated digital privacy laws. Any updates will be posted directly on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically.

8. Contact Our Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please reach out to us at:
  • Email: sales@reptilesharbour.com
  • Mailing Address: 6628 Mission Gorge Rd, San Diego, CA 92120
  • Phone Desk: +1 (213)-282-6928

 

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