About Us
Our story
At Reptile Harbour, we believe that every reptile, amphibian, and invertebrate deserves a safe haven and every keeper deserves a community they can trust. Located in the heart of the community, we aren’t just a pet store—we are a sanctuary for enthusiasts, built by someone who lives and breathes the hobby.
Reptile Harbour was founded on a simple mission: to provide healthy, ethically sourced animals and the expert knowledge required to help them thrive. We know that bringing a new cold-blooded friend into your home is a big decision, and we are here to ensure you have the right equipment, the best advice, and a lifetime of support.
Meet the Owner
The heartbeat of Reptile Harbour is our founder, Jesica whose journey into the world of herpetology began over 15 years ago. What started as a childhood fascination with local wildlife quickly evolved into a lifelong obsession and professional pursuit.
With over a decade and a half of experience in breeding, husbandry, and habitat design, she has worked with everything from common leopard geckos to rare, high-end morphs and complex arachnids. Her deep-seated love for these creatures is rooted in a respect for their prehistoric beauty and their unique roles in our ecosystem.
“For me, it’s never been just about ‘selling a pet.’ It’s about sharing the awe I felt when I got my first reptile 15 years ago. I wanted to create a place where the animals come first and where keepers—from first-timers to veterans—feel at home.”
Quality Assurance
At Reptile Harbour, our quality assurance is built into every step of our process, from animal health to secure delivery. Our standards are maintained through the following commitments:
Exceptional Animal Health: We take great pride in the health and strength of our animals, resulting in a live arrival rate of over 98.6%.
Expert Packaging: Our boxes are packaged safely and securely by experts who have been shipping exotics for many years.
Strict Compliance: we do our due diligence to adhere to federal, state, and local wildlife laws, ensuring all transactions are legal and ethical.
Vetted Sources: We are a trusted source for reptiles, providing animals to prestigious universities, zoos, and museums across the nation.
Inventory Accuracy: We work hard to keep our website fully updated with current stock levels to ensure you receive the animal you ordered.
Professional Support: Our customer service is run by experienced staff with deep expertise in reptile and invertebrate care.
Customer-Centric Approach
At Reptile Harbour, we have built our reputation by treating our customers as partners in the hobby, rather than just entries in a spreadsheet. We deeply value your satisfaction and strive to provide a level of service that is unmatched in the industry.
Responsive & Reliable Support
Unmatched Response Times: Our customer service response times are among the fastest in the reptile industry.
Expert Guidance: Customer service is managed by experienced team members with years of expertise in handling and processing orders for exotic species.
Reasonable Resolutions: We pride ourselves on being extremely reasonable; we work closely with you to find solutions because we understand that every situation is unique.
Transparency & Communication
Order Tracking: We provide email tracking numbers for your orders as soon as they become available on the evening of shipment.
Inventory Honesty: We work diligently to keep our stock levels accurate on our website and will notify you immediately if we are unable to fulfill an order.
Detailed Information: We provide comprehensive shipping schedules and policies so you know exactly when and how to expect your new arrival.
Protection for Your Purchase
Ironclad Guarantees: We offer a live arrival guarantee plus a seven-day extended guarantee to ensure you feel confident in the health of your new animal.
Safe Delivery: All live orders are shipped via overnight delivery with signature requirements to ensure the animal is not left unattended.
Flexible Options: If you cannot be home for a delivery, we offer the option to have your order held at a local carrier facility for direct pickup.